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Returns and Cancellations

WELLNESSWAY will accept the return and refund of goods purchased only in the following circumstances:

  • When you receive a damaged or broken product and notify us, via email, within 48 hours of receipt, we will deliver a new one, in good condition, at our cost.
  • If you receive the wrong item from WELLNESSWAY, (other than the one you ordered), please notify us immediately by email we will arrange to deliver the correct one at our cost.
  • Due to the nature of our products and health reasons, you are encouraged to return the goods unopened and in their original condition. If you wish to return a product for other reasons, please inform us by email and we will use our discretion to process a refund or to supply you another product. Depending on the case, the costs of return will be at the customer’s account. Any refunds will be credited to your account.

Orders and Cancellations

  • Please note that we have made an effort to correctly display each product on our website. Variations on type of packaging, dimensions, labels and appearance or colours may occur from time to time. Capacities or specifications may change without prior notice. We will however do our best to offer you the product as per your request, and to our best discretion.
  • Orders that are not paid for within 72 hours of placing the order, will be automatically cancelled. Orders that have been dispatched to our couriers or collection points may not be cancelled.
  •  Due to the nature of our products some items might not be available from time to time for various reasons. If such a situation arises, we will notify you, arrange to offer you a similar product, delay delivery or refund you.
  • Please note: a delay in delivery is not a reason to request a refund or return. Please send us an email if there is a significant delay in delivery.
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